Goods complaint (Reklamace zboží)

Complaint to the seller: goods, defect, requested remedy and receipt confirmation.

The preview has a watermark and a DEMO label. On purchase, data is saved in a protected order to deliver the PDF. The document is not notarised or individually reviewed by a lawyer.

Document language: Czech. You can change the interface language in the header.

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Draft Czech consumer goods complaint to a business seller for one separately purchased physical item. Review facts and eligibility for the chosen remedy before use. The site creates a PDF and emails you a link; it does not send the complaint to the seller.

Purchase situation

For contracts from 6 January 2023. Earlier purchases, assigned rights, bundles, services, digital features, international or special guarantees require individual preparation. Possible rights are not excluded.

Seller — complaint recipient

Seller — business name / entrepreneur’s full nameSeller address for the complaintSeller IČO (if any)

Buyer — complaint sender

Buyer — full nameBuyer’s addressBuyer phone or email for the response

Goods and purchase

Goods name and identification — in CzechReceipt/order number or other purchase evidence (optional)Purchase / contract dateGoods receipt date

Price of the complained goodsGoods price currency

The goods price is separate from the PDF price. A receipt is not the only purchase evidence; keep other available evidence if its number is missing. The amount does not confirm payment actually received by the seller.

Goods defect

Defect description — in CzechWhen the defect appeared

Describe the defect and facts without assumptions. Time limits and evidence need separate review: the defect’s appearance date matters, not just the complaint date. Used goods may have an agreed shorter period. The generator does not decide eligibility.

Requested remedy

Which remedy do you request?

Repair or replacement is the initial choice, subject to feasibility and proportionality. Price reduction and withdrawal depend on statutory circumstances; withdrawal is generally unsuitable for an insignificant defect. Selecting a remedy does not prove entitlement or guarantee the seller’s decision.

Use Latin script for names and addresses, Czech for goods, defect and grounds. After downloading, review, sign and deliver the complaint to the seller; retain proof of submission and provision of the goods for inspection.

Place of signingPreparation and signature date

I understand that this is a demo template which requires review before use.