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Consumer withdrawal from the entire purchase contract for ordinary physical goods from a business under Czech rules. Business purchases, private sellers, digital content, services, partial returns and special cases require separate preparation.
Non-business purchase — how the contract was concludedSelect how the contract was concluded Online / remotely from a business Off-premises — standard purchase from a business At an organized sales event / unsolicited home visit In a physical shop From a private seller / for business / other
Scope of withdrawalEntire contract and all goods in the order Only some goods
Eligibility for standard 14-day withdrawalCheck the goods and seller’s information Standard goods without exceptions; withdrawal information was provided on time An exception applies / information was late / unsure
Check exceptions: custom-made or perishable goods, irreversible mixing, opened hygiene seals or sealed recording/software media, certain periodicals and public auctions. Special cases require review; selecting an option does not establish a right to withdraw. Late information can extend the period; organized sales events or unsolicited visits have a 30-day period.
The exception list is not exhaustive: also check goods with prices depending on financial markets and other cases under § 1837.
Use Latin letters for names and addresses and Czech for the goods description. After downloading, sign and send the withdrawal to the seller before the deadline and keep proof of sending. The site sends the PDF only to you, not to the seller.
Place of signing Preparation and signature date
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